In an ongoing effort to be as open and transparent as possible, we'd like to share some information for ThemeSnap.com products, theme licensing usage, and also provide the opportunity to answer any questions customers or other third-party providers might have moving forward regarding licensing terms.
We received an email today just after noticing a few, not so happy, negative, Twitter posts concerning ThemeSnap.com about the usage of a Drupal theme we sell. The email basically advised us to remove the theme from our website because selling it did not include the author's permission. The theme in question is one that we purchased directly from ThemeForest.net. We purchased it under their "Extended license" terms and we've always been certain that we've had the correct license in order to provide the theme directly for sale.
I can't believe it's 10 days till Christmas! This year flew by and I think we made some good progress with new themes being added, improving support, and forging ahead with new ideas and theme enhancements.
With that being said, I'd like to announce some upcoming improvements and new themes as it relates to our theme development. I also wanted to share a little about our direction for ThemeSnap.com in general. Some of these changes are major ones, but I believe change is good, especially when you're talking about improving products and services. Here's a few of those listed below.
Let me first start this post off with saying that without customers we would be nothing. I say this to myself all the time and it reminds me to always appreciate our customers -- even some of the ones that make me want to pull my hair out. :) I believe that working with different customers -- good or bad -- gives us more knowledge to positively change how we work and it makes us better equiped to handle similar or future situations. It's all about improving.
I realize that ThemeSnap.com will never have a 100% customer satisfaction rate. I can live with that idea based on the nature of our business and how it fits in with the open source community. It's a nice goal to have for sure, but hardly achievable when a company sells thousands of products.
I also understand that customers bring different skill sets to the table when they purchase and install any theme - whether it be for Drupal, WordPress, or any other CMS. But there has to be a line somewhere between the product sold and the expectations of the customer for that product, or the services given or not given for that product.