You should carefully read the following Terms and Conditions. Your purchase or use of our products or services implies that you have read and accepted these Terms and Conditions.
ThemeSnap.com grants you non-exclusive limited license to use ThemeSnap.com created themes (CSS, custom theme images and/or graphics) and other products sold through our web site by independent content providers (the "Product(s)") in accordance with these Terms and Conditions (the "license"). See "Third-party HTML or Theme Designs" for other licensing information separate from ThemeSnap.com's themes or other products, as different licensing restrictions may apply.
GPL License Information
Therefore, you must obtain ThemeSnap.com written permission to redistribute, in any format, any images, media, CSS files, and other files that make ThemeSnap.com themes distinctive and unique.
Third-party HTML or Theme Designs
ThemeSnap.com will, at times, purchase a full extended license or other licensing rights to resale third-party HTML designs, PhotoShop designs ("PSDs"), or other software on ThemeSnap.com. Certain ThemeSnap.com themes, PSDs, or other creative works or designs may be created by third-party contributors or designers. Therefore, some third-party licensing rights for themes sold from ThemeSnap.com may be restricted or may hold a different license altogether. If you have any questions regarding the usage of any product or theme sold on ThemeSnap.com, please contact us before purchasing that product by using the contact form on this website. Please reference the product in question.
Limited Use and Extended License Usage
You may use each single product purchased on one website owned and/or registered to you, the purchaser. You may also use each single product on one customer/client website that is not registered to you. Multiple client or customer website installations are not allowed with our products, i.e. you cannot install our product on more than one client/customer website. However, we do provide an extended license option that will allow you to use any ThemeSnap.com created theme on multiple client or customer websites. Please email us for more information or to receive the extended license purchase link and note the theme you're wanting to use the extended license on. You are prohibited to resale the product as a stand-alone item to any individual or third-party. See our Unauthorized Use section below for more details.
You may not place any of our products, modified or unmodified, on a diskette, CD, website or any other medium and offer them for redistribution or resale of any kind without prior written consent from ThemeSnap.com. You may not resell our products from any website as your own or from any other online or offline medium. Any resale of out products will result in an immediate DMCA notice to Google, your hosting provider, and immediate legal action from ThemeSnap.com.
You may not sub-license, assign, or transfer any theme license from any product sold by ThemeSnap.com to anyone else without prior written consent from ThemeSnap.com.
You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of ThemeSnap.com or their respective owners. If you want to remove the footer link to ThemeSnap.com, please contact us through the contact form on our website to explain the situation. We're pretty open with this type of request.
Return and/or Refund Policy
ThemeSnap products are provided "as is" without warranty of any kind, either expressed or implied. In no event shall ThemeSnap.com be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages, or other losses arising out of the usage of or the inability to use our products.
Since ThemeSnap.com is offering non-tangible, irrevocable goods we do not issue refunds after the product is shipped/downloaded, which you are responsible for understanding upon purchasing. Please make sure that you've carefully read all relevant documentation, viewed the product demo(s), made sure the product added to your shopping cart is the product you need, and asked any questions about the product before purchasing. We will only make exceptions with the return policy when/if the product appears to be not-as-described, on a case by case basis, and in agreement with the parties concerned. The maximum amount of time for any refund claim is within 3 days after the purchase date (excluding holidays and weekends). Please allow up to 24 hours for a claim response.
Any disputes regarding refunds that do not specifically describe or list the issue(s) with our products (the not-as-described items) will be considered baseless and without merit. If your reason for a refund is similar to saying "this theme (product) has many bugs," or "it does not work as described," or any similar reply without exact references to the reason, then you must be prepared to list or provide your actual findings. Since our software is a non-tangible, software product, you must also provide proof of defects in writing by creating a support ticket with ThemeSnap or the author of the product purchased, listing your claims in detail. We will also require a live installation of the product (unaltered and not modified) in question on a Drupal, WordPress, or CMS-compatible hosting provider to minimize fraudulent claims and for us to view the product in question.
For a refund request involving any ThemeSnap author product, we will need verification that the author has been contacted by the customer to solve any proposed or reasonable issues with the product in which you are requesting a refund. A reasonable issue is outlined by the terms of this agreement. Generally, ThemeSnap will need 24 hours from the time that you contact ThemeSnap regarding the author product you purchased so that ThemeSnap can contact the author of the product on your behalf. Once the author responds to ThemeSnap and communicates the details of the issue(s), ThemeSnap will then determine the validity for the proposed refund.
If you are unsure about any of our products, please ask for a demo of the theme you're interested in and we'll set up admin access for you for that theme before you decide to purchase. Note: This only applies to ThemeSnap.com authored themes. All other authors may or may not choose to allow admin access to their items on ThemeSnap.
ThemeSnap does not provide refunds for customers who do not know how to use the theme they purchased, or for customers who do not understand the content management system (CMS) or technology that provides the functionality for the product purchased, i.e. Drupal's CMS for example. ThemeSnap.com will not provide a refund for installation services where installations are set up and completed by the ThemeSnap.com team. Installation services require manual time apart from any item sold on ThemeSnap.com and services like installations and any custom develop time or hours will not be refunded after the service has been performed or completed.
If ThemeSnap runs a sale or promotion, we may opt to credit a buyer of the product if they contact ThemeSnap within 72 hours after purchasing the product at the regular price. We will not credit, or reimburse an order, for the difference for any length of time greater than 72 hours from the original purchase date.
Third-party Module Support
If you install other modules not included in the theme you purchased, we are limited to what we can provide for support and may, in fact, not be able to offer support at all for these situations as the problem could exist within the third-party module itself, your upgrade steps, or hosting environments.
ThemeSnap.com is not responsible for product translation, i.e. translating any product we sell into any other language. There are various tutorials on theme or product translation to help guide you in translating any Drupal theme we sell. The same applies for other products we may sell within the marketplace.
Installation Profile Instructions and Terms
Some of ThemeSnap.com themes (such as many of our Drupal themes for example) come with an installation profile. This type of installation distribution is common for custom themes sold online, as well as many popular theme distributions found on Drupal.org. These installation profiles combine Drupal core, contributed modules, theme files, and pre-defined configuration for Views, content types, etc. into one download to setup or install. Installation profiles eliminates the manual headaches, setup, and configurations that would be needed to set up custom themes such as Drupal, or other themes, we sell. Our profile installations, when executed and completed, set up the necessary Views, content types, blocks, and other theme functions used in our custom products.
By purchasing a theme from ThemeSnap.com, you must understand the way in which profile installations are used to build our custom themes -- as a starting point and to set up your purchased theme just like our demo themes. Our profile installations set up all necessary Drupal modules and Drupal core. These "distributions" that enable and configure Drupal and a set of modules that work together are the basic functionality of a profile installation. If you need more information on how a profile installation works, please ask us before purchasing one of our products.
Since we utilize profile installations for our themes, it is up to you to set up or find adequate hosting for your theme. Because of wildly different server and hosting configurations, we cannot be held responsible for Aegir, localhost, Pantheon, LAMP, Acquia Dev setup, Amazon AWS, multi-site, or other server-side or "unique" or "special" configurations that may not be 100% compatibile with our themes, installation profiles, or that may use or require special or adaptable configurations not compatible with Drupal distributions or our themes. Other hosting environments such as GoDaddy also have a reputation for not working correctly with many Drupal distributions. We do not support GoDaddy hosting and cannot log into your hosting or server to troubleshoot or "fix" compatibility issues that may exist that prevent our themes from installing.
We also do not support localhost installations such as MAMP, WAMP, or Xampp because there is no way we can replicate an individual's localhost environment or an Apache web server's configurations. We cannot log into a local machine or environment and/or troubleshoot the issue. Please install any of our themes on a live hosting environment versus localhost for reporting bugs. If the bug appears in a live hosting environment -- one we can log in to test and evaluate ourselves -- then we can try to solve the issue(s). Otherwise, you'll need to research your own particular localhost installation and configurations to troubleshoot.
Option: You can always set up one of our themes on a live hosting environment and then move it to localhost after the installation profile setup is completed.
Extent of Support for our Products
ThemeSnap.com and participating authors will provide item support for up to six (6) months from the date of the item's purchase. This author support includes any support for things such as direct help or assistance with item updates or patches for example. Item support over the 6 month period will be provided at the discretion from the author of the item. But please make note that ThemeSnap.com nor its authors are required to provide support for items purchased for an unlimited timeframe.
We only provide support for our themes or other products we may sell -- although we will make every attempt to provide assistance to minor non-theme related issues whenever possible or as time permits. However, due to the amount of options with theming and the thousands of third-party contributions available to Drupal, we cannot provide assistance with free, minor, or extensive modifications, or general Drupal website development, tutorials, or customizations.
We also may require website access to troubleshoot problems or to resolve any bugs that we cannot reproduce on our own. Without access to research the issue, we can provide little help. Technical support and theme bug fixes take first priority over non-technical support or bug related issues or requests. If you'd like help with customizations, please visit our paid support ticket area for more information or an estimation for your modifications or project.
Upgrading, patching, and CMS version changes are all essential and ongoing part of any open source CMS such as Drupal. ThemeSnap.com will not be able to help customers with theme upgrades, module upgrades, patches (outside of the theme upgrade we provide), etc. New, third-party modules or module versions released can cause certain upgrade issues that only a seasoned Drupal programmer will understand when adding or fixing. Therefore, ThemeSnap.com does not provide free support for upgrades with the Drupal CMS (core), Drupal modules such as third-party modules, and Drupal upgrading in general. It's up to the customer to upgrade their own purchased theme or product based on the information ThemeSnap.com or a ThemeSnap.com author may provide for such upgrades or changelogs.
ThemeSnap.com does not provide CMS upgrading of Drupal or WordPress core, contributed Drupal or WordPress modules or plugins, and any other file, system, or data that is not specifically what ThemeSnap.com has modified itself. Nearly any and all changes ThemeSnap.com theme packages will include occur at or under the directory sites/all/themes or sites/all/modules.
After purchasing a product or theme from ThemeSnap.com, you are free to modify it to your or your customer or client's needs. However, once you alter code and the product, support for that product from ThemeSnap.com becomes void. We will only troubleshoot or fix a product or theme if the issue, error, or notice can be shown to us on an unaltered, clean installation of the theme or product. Modifications can be made, but please note this important policy on how modifications will void support from ThemeSnap.com.
IMPORTANT: It is crucial that you make backups before making changes to your Drupal theme or Drupal installation on any live or staging environment. If you lose your content, theme changes, or make other modifications that alter your theme, we may not be able to help.
We do have a paid support section (http://support.themesnap.com/home). But ThemeSnap does not provide free support where ThemeSnap may have to spend time reviewing or troubleshooting changes that a customer has made to the product.
Our support hours are currently between 9AM and 5:30PM EST Monday to Friday. Our response time may vary based on the volume of paid support or other requests we're handling at that time. Most requests will be addressed within 24 hours of receipt. Requests for free help will take longer for a response. We make every effort to provide assistance on weekends and non-business hours whenever possible.
ThemeSnap.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
ThemeSnap.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 1st 2012. We may collect the following information under certain conditions of use from ThemeSnap.com:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What do we do with the information we gather? We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping.
We may use the information to improve our products and services. We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.We may provide your information to our third party partners for marketing or promotional purposes. We will never sell your information.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Law and Jurisdiction
THIS LICENSE SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NORTH CAROLINA, WITHOUT REGARD TO CONFLICTS OF LAWS PROVISIONS. YOU HEREBY AGREE AND CONSENT THAT THE SOLE AND EXCLUSIVE JURISDICTION FOR ANY ACTION OR PROCEEDING ARISING OUT OF OR RELATING TO THIS LICENSE SHALL BE AN APPROPRIATE STATE OR FEDERAL COURT LOCATED IN THE STATE OF NORTH CAROLINA.
ThemeSnap.com reserves the right to change or modify these and all other Terms or policies that are found on ThemeSnap.com at any time without prior notice.